Patient Rights & Responsibility

Patient Rights

What are your rights as a patient?

• Be informed about the care you will receive.
• Get information about your care in your language.
• Make decisions about your care, including refusing care.
• Know the names of the caregivers who treat you.
• Safe care.
• Have your pain treated.
• Know when something goes wrong with your care.
• Get an up-to-date list of all of your current medicines.
  
• Be listened to.
• Be treated with dignity, courtesy and respect.
• Privacy and confidentiality regarding your medical records. No information will be released without your written consent.
• Information concerning fees for services we provide.
• Review and receive an explanation of your billing statement.
• Express concerns through our patient complaint program.
• Include advance directives in your medical record.
• Have your guardian, next of kin, or legal designee exercise these rights if you are unable to.

• You should be active in your health care.
• Let us know if you do not understand, or cannot follow your health care instructions.
• You should ask questions. Be prepared with questions at the time of your visit.
• You should pay attention to the instructions given to you by your caregivers. Follow the instructions.
• You should share as much information as possible about your health with your caregivers. For example, give us an up-to-date list of your medicines, and remind us about your allergies.
• Notify us of any changes including name, address, phone number, employment, insurance, births, deaths or divorce.
• Call us as far in advance as possible to schedule an appointment.
• Give us 24-hour notice when you must cancel an appointment.
• Treat clinic physicians, staff and other patients with dignity, respect and courtesy.
• Know your health plan benefits.
• Pay your bill.
• Let us know how we are doing.